PRIVACY POLICY
Last updated: August 20, 2026
How Tenerwise handles information for its own business purposes and how it processes Center Data on behalf of childcare organizations.
1. Scope and Our Privacy Roles
1.1 Information Covered by This Privacy Policy. This Privacy Policy applies when Tenerwise determines why and how Personal Information is processed for its own business purposes — website visitors, prospective customers, Center account contacts, billing contacts, support requesters, and security or service-administration activity.
1.2 Center Data Is Generally Controlled by the Center. When a childcare center, daycare, preschool, early-learning program, or other customer (a "Center") uses Tenerwise to enter, store, communicate, or manage information about children, parents, guardians, authorized pickup persons, staff, billing, attendance, health and safety, or other Center operations ("Center Data"), the Center generally determines why that information is collected and how it is used. For that processing, Tenerwise generally acts as a processor, service provider, contractor, or analogous role on behalf of the Center.
The Center's own privacy notice and agreements govern the Center's collection and use of Center Data. Tenerwise processes Center Data under its agreement with the Center — including these Terms of Service and, where applicable, any additional data processing terms agreed with that Center — and under the Center's documented instructions and applicable law.
1.3 Requests About Center Data. If you are a parent, guardian, staff member, or other individual seeking access to, correction of, or deletion of information held in a Center's Tenerwise account, please contact that Center first. Tenerwise will assist the Center with verified requests when required by contract or law. If you cannot reach the Center, contact us using the information in Section 18 and we will determine the appropriate next step.
2. Who Uses Tenerwise
Tenerwise is designed for childcare organizations and individuals authorized by those organizations, including administrators, staff members, parents, guardians, and other authorized family users. Tenerwise does not offer accounts to children enrolled in or receiving childcare services from a Center, and such children are not permitted to create Accounts or directly use authenticated Tenerwise features.
3. Information We Collect for Tenerwise's Own Business Purposes
3.1 Website, Demo, and Business Contact Information: name, business email address, telephone number, job title, Center or company name, location, and information submitted in a demo, contact, waitlist, or sales form; communications with our sales, support, security, legal, or business teams; marketing preferences and records of business communications.
3.2 Account Administration Information: name, business contact details, Account role, Center affiliation, authentication and account-status information; subscription plan, invoices, transaction metadata, and billing contact information; support history, service configuration, feature entitlements, and administrative audit information.
3.3 Device, Network, and Usage Information: IP address, browser and device type, operating system, approximate region derived from IP address, application version, language, and similar technical attributes; sign-in events, security events, access logs, pages or features accessed, timestamps, session and diagnostic information, crash data, and performance telemetry; cookie and similar-technology information described in Section 10.
3.4 Information From Third Parties. We may receive information from service providers and business partners that support authentication, hosting, fraud prevention, payment processing, communications, analytics, customer support, or other business functions. We may also receive business contact information from the Center that invites you to use the Services.
4. Center Data We Process on Behalf of Centers
Depending on the features a Center enables and the information the Center chooses to maintain, Center Data may include the following. The examples below describe potential functionality and do not mean every Center collects every category.
4.1 Child and Family Records: child name, date of birth, classroom or group assignment, enrollment status, family relationships, and profile information; parent, guardian, emergency contact, and authorized pickup information; attendance, check-in and checkout records, room movements, schedules, and related operational records; family preferences, permissions, forms, notes, and communications.
4.2 Health and Safety Information: allergies, medical or health notes, immunization records, exemptions, medication instructions and administration logs; incident and injury reports, emergency information, health-related documents, and related acknowledgments or signatures; other information a Center chooses to maintain for childcare health, safety, licensing, or recordkeeping purposes.
4.3 Photographs, Documents, and Communications: profile photographs and other photos or files uploaded by Authorized Users; messages, announcements, daily updates, attachments, acknowledgments, and communication history; documents or records uploaded to or created within the Services.
4.4 Staff and Operational Records: staff names, contact information, role, Account status, classroom assignment, schedules, attendance, and permissions; operational settings, licensing-rule configurations, audit logs, reports, and Center workflow information.
4.5 Billing and Payment Information: invoices, balances, charges, credits, discounts, payment status, payment dates, and transaction identifiers; limited payment metadata received from payment processors where payment functionality is enabled. Tenerwise does not intentionally store full payment-card numbers when payment information is collected directly by a third-party payment processor.
5. Children's Information
5.1 No Child Accounts or Direct Child Collection by Design. Tenerwise is not designed for children to create accounts or submit Personal Information directly. Information about a child is generally provided by the child's Center, an authorized staff member, or a parent or guardian in connection with the Center's childcare operations.
5.2 Center Responsibility and Tenerwise Responsibility. Centers are responsible for providing notices and obtaining permissions or consents that apply to the Center's collection and use of child information. Tenerwise is responsible for privacy obligations that apply directly to Tenerwise. We do not attempt to transfer to Centers any legal obligation that applicable law independently imposes on Tenerwise.
5.3 COPPA. The Children's Online Privacy Protection Act and its implementing rule ("COPPA") apply to certain online services directed to children under 13 and to certain services with actual knowledge that they collect Personal Information online directly from a child under 13. Tenerwise does not intentionally provide child-directed accounts. If we learn that a child under 13 has directly provided Personal Information to Tenerwise outside an authorized Center-managed context in a manner that requires COPPA action, we will take appropriate steps, which may include deletion, limiting processing, or obtaining legally required parental authorization.
5.4 No Behavioral Advertising to Children. Tenerwise does not use Center Data to build advertising profiles about children or families, and does not use Center Data for targeted or cross-context behavioral advertising.
5.5 Photo and Video Consent. Where a Center enables photo or video sharing features, Family Users can set separate, specific consent preferences for distinct uses — for example, a personal scrapbook, the Center's facility scrapbook or bulletin boards, the Center's public website (which may be configured to show only a child's first name and last initial), the Center's social media accounts, sharing video with current parents, or promotional use — and can update or revoke consent for any individual use at any time within the Services.
Changes or revocations apply prospectively within the Services. A revocation does not necessarily remove media that a Center previously exported, printed, published, or disclosed outside Tenerwise — for example, a photo already posted to a third-party social media platform. Centers remain responsible for honoring consent changes and taking any action required by applicable law with respect to media used outside the Services.
6. Photographs, Facial Recognition, and Biometric Information
Tenerwise may allow Centers to store photographs for profiles, records, communications, or human verification workflows. Unless a separately disclosed feature is expressly enabled with required contractual and legal safeguards, Tenerwise does not use child photographs to perform facial recognition or create biometric templates for automated identification.
If Tenerwise introduces a feature that processes biometric identifiers or biometric information, we will provide additional notice and implement any consent, retention, contractual, security, and deletion requirements that apply before the feature is enabled.
7. How We Use Information
7.1 Tenerwise Business Information. We may use Personal Information for Tenerwise's own business purposes to: provide, administer, secure, troubleshoot, and support accounts and Services; respond to demo requests, support requests, security reports, legal inquiries, and other communications; manage subscriptions, invoices, payments, account relationships, and contractual obligations; authenticate users, investigate suspicious activity, prevent fraud and abuse, maintain logs, and protect the Services; analyze service performance and business operations, test functionality, and improve product reliability and usability; comply with law, enforce agreements, establish or defend legal claims, and protect people, rights, property, and systems; send service, security, billing, account, and product communications; and send business marketing communications where permitted by law, subject to available opt-out choices.
7.2 Center Data. We process Center Data to provide, secure, maintain, support, and troubleshoot the Services; carry out the Center's documented instructions; comply with applicable law; and perform other processing authorized by our agreement with the Center or a specific feature agreement.
7.3 No Sale, Behavioral Advertising, or AI Training of Center Data. Tenerwise does not sell Center Data. Tenerwise does not use Center Data for targeted advertising or cross-context behavioral advertising. Tenerwise does not use, and does not permit third-party AI providers to use, identifiable Center Data to train general-purpose artificial intelligence or machine-learning models. When a Center enables an AI-assisted feature, Center Data may be sent to an AI service provider for inference — for example, to generate a TenerReports insight — without permitting that provider to use the data to train its general-purpose models.
7.4 Aggregated and De-identified Information. We may use aggregated or de-identified information for analytics, security, benchmarking, service improvement, capacity planning, and other lawful business purposes when the information is processed so that it does not reasonably identify a Center or individual. We do not attempt to re-identify de-identified information except as permitted by law to test or validate de-identification controls.
8. How We Disclose Information
8.1 Within a Center. Center Data may be available to Authorized Users within the same Center according to permissions configured by the Center and the functionality of the Services. For example, a parent or guardian may be limited to records associated with their own child, while a Center administrator may have broader administrative access.
8.2 Service Providers and Subprocessors. We use service providers and subprocessors to support functions such as cloud infrastructure, database hosting, authentication, storage, transactional communications, application hosting, monitoring and security, payment processing when enabled, and artificial-intelligence processing when an applicable feature is enabled. When these providers process Center Data on our behalf, we require appropriate contractual confidentiality, security, and use restrictions. Information about material subprocessors is available in our Data Processing Addendum and at tenerwise.com/legal/subprocessors.
8.3 Professional Advisers. We may disclose information to attorneys, accountants, auditors, insurers, financing sources, and other professional advisers where reasonably necessary and subject to appropriate confidentiality obligations.
8.4 Legal, Safety, and Security Reasons. We may disclose information when we reasonably believe disclosure is required by law, subpoena, court order, or lawful governmental process; is necessary to investigate or prevent fraud, abuse, security incidents, or illegal activity; or is necessary to protect the rights, safety, or property of Tenerwise, a Center, a child, a family, our users, or others.
8.5 Business Transactions. Information may be disclosed or transferred in connection with due diligence, financing, merger, acquisition, reorganization, bankruptcy, sale of assets, or similar corporate transaction. Any recipient that assumes responsibility for Personal Information will remain subject to applicable law and contractual restrictions.
8.6 No Cross-Center Disclosure. Tenerwise designs the Services to segregate Center Data by tenant and permissions. We do not intentionally disclose one Center's Center Data to another Center except where a Center expressly directs an authorized cross-organization workflow or where disclosure is required by law.
9. Artificial Intelligence
Where Tenerwise offers optional AI-assisted features (such as TenerReports insights), and a Center has those features enabled, Tenerwise processes Center Data through those features under the Center's instructions and applicable contracts. AI outputs can be inaccurate and are intended to support, not replace, human review.
Tenerwise does not use, and does not permit third-party AI providers to use, identifiable Center Data to train general-purpose artificial intelligence or machine-learning models. Before introducing any materially different AI use of Center Data, Tenerwise will provide appropriate notice and, when required, obtain Center authorization or other legally required permission.
10. Cookies and Similar Technologies
10.1 Essential Technologies. We use cookies, local storage, tokens, and similar technologies when necessary for authentication, session management, security, fraud prevention, user preferences, and core application functionality.
10.2 Analytics and Website Measurement. Our public website may use limited analytics or measurement technologies to understand website performance and business interest. We do not use authenticated Center Data for cross-context behavioral advertising.
10.3 Choices. You can control certain browser cookies through browser settings and any privacy controls we make available. Blocking essential technologies may prevent sign-in or other core functionality. Where required by law, we honor legally valid opt-out preference signals for processing to which such signals apply.
11. Security
Tenerwise maintains administrative, technical, and organizational safeguards designed to protect Personal Information based on the nature and sensitivity of the data and the risks of processing. Safeguards may include access controls, authentication controls, encryption, audit logging, tenant-aware authorization, monitoring, and secure development measures, as appropriate to the applicable systems and data.
No security program can eliminate all risk. We therefore do not promise that information will never be accessed, used, disclosed, altered, lost, or destroyed without authorization. If a security incident affects Center Data, we will investigate and provide notices to affected Centers as required by contract and applicable law.
12. Data Retention and Deletion
12.1 Center Data. We retain Center Data for the duration of the Center's account and thereafter only as needed to provide a reasonable export or transition period, complete deletion from active systems and routine backup cycles, comply with legal obligations, resolve disputes, prevent fraud or abuse, or enforce agreements. Retention and deletion of Center Data are governed more specifically by the Center's agreement with Tenerwise.
Tenerwise applies retention criteria based on the type and sensitivity of the data, the purpose for which it is processed, the Center's instructions, legal and contractual requirements, security needs, and applicable backup cycles. Tenerwise does not retain Center Data indefinitely merely because storage is available.
12.2 Tenerwise Business Records. We retain business contact, account administration, billing, security, support, and legal records only for as long as reasonably necessary for the purposes described in this Policy.
12.3 Deletion Requests. Deletion may not be immediate in backups or immutable security records, but information will be isolated from ordinary use and removed or overwritten through established lifecycle processes unless a legal or contractual exception applies.
13. Privacy Rights and Requests
13.1 Rights That May Apply. Depending on your state, jurisdiction, and our role with respect to the information, you may have rights to request access to or confirmation of processing, correction, deletion, or portability of Personal Information; to opt out of certain sales, sharing, targeted advertising, or profiling; to limit certain uses of sensitive information; to withdraw consent; or to appeal a denied request.
13.2 Requests Concerning Center Data. If your request concerns information maintained by a Center in the Services, the Center is generally the appropriate party to verify and act on the request. We will assist the Center where required. We may refer your request to the relevant Center.
13.3 Requests Concerning Tenerwise Business Information. To submit a request concerning Personal Information Tenerwise controls for its own business purposes, email support@tenerwise.com with the subject line "Privacy Request." We may take reasonable steps to verify your identity and authority before acting on the request.
13.4 Authorized Agents and Appeals. Where applicable law permits use of an authorized agent, we may require proof of authorization and identity verification. If applicable law gives you a right to appeal our decision, you may appeal by replying to our decision or emailing support@tenerwise.com with the subject line "Privacy Appeal."
13.5 Non-Discrimination. Tenerwise will not unlawfully discriminate against an individual for exercising an applicable privacy right.
14. State Privacy Disclosures
14.1 California. If the California Consumer Privacy Act, as amended ("CCPA"), applies to Tenerwise's processing of your Personal Information in its capacity as a business, California residents may have rights to know/access, correct, delete, obtain information about disclosures, opt out of sale or sharing, limit certain uses of sensitive Personal Information, and receive equal service as provided by law.
Tenerwise does not sell Center Data or share Center Data for cross-context behavioral advertising. To the extent Tenerwise acts as a service provider or contractor for Center Data, it processes that data subject to contractual restrictions applicable to that role. If our practices concerning Personal Information processed in Tenerwise's business capacity change in a way that creates an applicable sale or sharing right, we will provide required notices and opt-out mechanisms.
14.2 Texas. If the Texas Data Privacy and Security Act applies to Tenerwise's processing of your Personal Data as a controller, Texas residents may have rights to confirm processing, access, correct, delete, obtain portable data, opt out of targeted advertising, sale of Personal Data, or certain profiling, and appeal a denied request, subject to statutory exceptions.
14.3 Washington Consumer Health Data. Center Data may include health-related information about children or other individuals. When Tenerwise processes such data on behalf of a Center and Washington's My Health My Data Act or another consumer-health-data law applies, Tenerwise processes the data as a processor or service provider under the Center's instructions and applicable contractual terms. Tenerwise does not independently use Center health data for advertising, data brokerage, or unrelated commercial profiling.
14.4 Other U.S. State Laws. Other U.S. state privacy laws may provide similar rights and impose additional duties. Tenerwise will honor rights and obligations that apply to our processing based on the relevant law, our role, and applicable exemptions.
15. International Access and Data Location
Tenerwise is a U.S.-based service and our Services are primarily operated from the United States. If you access the Services from another country, Personal Information may be transferred to and processed in the United States and other locations where our service providers operate. Where legally required, we will use appropriate transfer mechanisms and contractual safeguards.
16. Third-Party Sites and Services
The Services or website may link to third-party websites or allow users to interact with third-party products. This Privacy Policy does not govern a third party's independent processing of Personal Information. We encourage you to review the third party's privacy notice before providing information directly to it.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in law, technology, security practices, our business, or the Services. We will post the updated version with a new "Last updated" date. If a change materially changes how we use Personal Information, we will provide additional notice or obtain consent when required by law. An update to this Privacy Policy does not by itself expand Tenerwise's contractual rights to process Center Data or override restrictions contained in an agreement with a Center.
18. Contact Us
Privacy questions and requests: support@tenerwise.com
Tenerwise LLC — 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States — https://tenerwise.com
If you are a parent, guardian, staff member, or other individual asking about records maintained by a particular Center, please identify the Center in your message so we can route the request appropriately.